The most common questions about service, spare parts, refurbishment and maintenance. If you cannot find the answer, contact us.
Frequently asked questions
What does a full coffee machine service include?
Complete disassembly of all machine parts, descaling and degreasing of the pipes, boiler and fittings, replacement of consumable and worn parts, cleaning of the circuit board and keypads, and cleaning of the frame, base and external parts.
Which machines do you service?
Coffee machines, groups, grinders, granita machines, circuit boards and any type of machine belonging to light catering equipment.
Do you give a warranty after service?
Yes. Every machine we repair is thoroughly tested before it is returned and comes with a good-working-order service warranty, stamped in the service booklet.
What spare parts do you use?
Genuine spare parts matched to the type and model of your machine. Replacement of some parts, such as solenoid valves and the heating element, is done by arrangement with you.
How do I request a service quote?
Fill in the contact form or call 694 606 0950 and describe the problem and the model of your machine.
How do I find the right spare part?
Send us the brand, the model and, if you have it, a photo or code of the part. We help you find the part that fits your device.
Do the spare parts carry a warranty?
A written warranty is provided for every spare part you buy from our company.
Do you ship?
Shipping is through partner couriers, and a tracking number is provided for large orders.
Do you sell wholesale?
If you are interested in wholesale, please contact us.
What does refurbishment include?
General service, replacement of worn parts, deep cleaning of all parts and the frame, replacement of consumables, inspection and repair of the electronics, and painting of the frame and base.
Which spare parts are used?
Only genuine spare parts matched to the type of your device.
What is the difference between refurbishment and service?
Service maintains and repairs the machine as it is. Refurbishment additionally includes deep cleaning of every part, external restoration and painting.
Why does my coffee machine have no pressure?
Usually blocked baskets, scale, worn group gaskets or a pump problem. Check the water supply and the grind first.
What is backflushing and group cleaning?
The daily cleaning of the group with a dedicated cleaner to remove coffee oils and residue.
When is descaling needed?
When signs of scale appear, such as slow flow or low pressure, and regularly depending on the water and usage.
How often does a coffee machine need service?
It depends on usage and water. Service should be done in good time, before a fault appears.
What should I check on a used coffee machine?
Operation, pressure, group gaskets and screens, leaks, scale, circuit board and availability of spare parts.
Do I need the serial number?
It helps a lot, especially when the same model has different versions. If you cannot find it, send a photo of the nameplate.
Can I send a photo?
Yes, a clear photo of the part helps us find the right spare part. Mention it in your message.